Business Documentation
At many organizations, documentation is either non-existent or drastically outdated. Documentation is a key element in resolving problems quickly. When problems arise, significant time can be wasted trying to piece together the current situation because of lack of technical documentation.
OTC provides and maintains technical documentation for its clients and makes the documentation available to users online. All documents are managed with revision control and change control audit history. The audit history summarizes what was changed and the reason for the change.
Types of documentation provided:
1. Network Documentation
- Network topology diagrams
- Wiring diagrams for routers and switches
- Configurations and parameter settings
- IP addresses
- Server rack layouts
Policies
- Internet code of conduct
- Email code of conduct
- Instant messaging
- Password requirements
Procedures
- Data backup and restoration
- Disaster recovery
- User ID administration
Floor Plans
- Telecommunication and data jack locations
- Equipment layout
Business Applications
- Database design
- Data table structures
- System reports
User Documentation
- User manuals
- Training manuals
- Handbooks
- Guidelines
Desktop Documentation
- System configurations
- Parameter settings
- Drivers installed
- Software licenses
Our Team
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